Messaging

All about how to send messages in TIC

25 articles in this collection
Written by Tyler Smith, Rachel O'Brien, and Caleb Miller

Getting Started

Automated vs Scheduled Messages

The two types of messaging options inside of TIC and how they are used. Automated workflows and Scheduled Messages.

Written by Rachel O'Brien
Updated over a week ago

Tracking for Emails with Opens or Clicks

Why is using opens / clicks tracking is not an accurate status?

Written by Rachel O'Brien
Updated over a week ago

How to check for New Messages

Getting notifications and responding to the replies

Written by Rachel O'Brien
Updated over a week ago

Important SMS Sending Information

Carrier Filtering

My messages are not being delivered to some cell phone carriers.

Written by Caleb Miller
Updated over a week ago

7 Best Practices for Text Messaging (SMS) Deliverability

Message count, special characters and best guidelines and practices

Written by Rachel O'Brien
Updated over a week ago

FAQs

Can I personalize outgoing messages?

How to have a name or info placed into the message automatically

Written by Tyler Smith
Updated over a week ago

How are messages counted?

How many characters for each message and how each message is counted towards your monthly allotment

Written by Rachel O'Brien
Updated over a week ago

When does the message count reset?

Display of how many messages I've used and when my counter resets

Written by Rachel O'Brien
Updated over a week ago

How Can I Make a Beautiful, Newsletter Style Email?

How to make a beautiful email using outside code

Written by Tyler Smith
Updated over a week ago

What if I go over my message limit?

What happens if I go over? What is the overage fee?

Written by Tyler Smith
Updated over a week ago

How do I send a test message?

How to send a test message to yourself to make sure the message looks great

Written by Rachel O'Brien
Updated over a week ago

Mobile Apps

Is there a mobile App available?

App available for Admin to download for both IOS (iPhone) and Android

Written by Rachel O'Brien
Updated over a week ago

How to navigate the iPhone iOS App

What is looks like and what we can expect from the App for iPhone

Written by Caleb Miller
Updated over a week ago

How to navigate the Android App

What is looks like and what we can expect from the App for Android

Written by Rachel O'Brien
Updated over a week ago

SMS Text Message Sending

How to send a new SMS Text Message

How to send a new one time scheduled SMS text message

Written by Caleb Miller
Updated over a week ago

How to add an Image to SMS

How to add an Image/attachment to a text message

Written by Rachel O'Brien
Updated over a week ago

Email Sending

How to send a new Email

How to send a one time scheduled new email to groups or individuals

Written by Rachel O'Brien
Updated over a week ago

How to add an image to Email

Adding an attachment/Image to your email

Written by Caleb Miller
Updated over a week ago

Archiving Messages

Archive All Messages

How to archive all your messages quickly

Written by Caleb Miller
Updated over a week ago

How to Archive a Message

How to archive a message and keep your inbox cleaned up

Written by Rachel O'Brien
Updated over a week ago

Sent & Pending Sections

What is the Sent View and what will it show me?

Understanding the Sent view and navigating to see messages you have sent

Written by Caleb Miller
Updated over a week ago

How to Export Your Sent Message Data

To look over the full history of sent messages in a CSV format and look at usage data

Written by Rachel O'Brien
Updated over a week ago

What is a pending message?

Where to find a pending or scheduled message in TIC

Written by Caleb Miller
Updated over a week ago

Unsubscribing

Unsubscribe a contact quickly

How to opt-out someone fast through the Messages section

Written by Caleb Miller
Updated over a week ago

Opting in and out

How to opt in and opt out & how to know if a person opted out

Written by Rachel O'Brien
Updated over a week ago