Q: What do the blue flag icons by my Inbox messages mean?
The blue flag is used to indicate unactioned messages.
They do not clear upon reading, since you could have multiple account Admins and may read but not have time to respond.
Q: How do I clear notifications of new messages from the Inbox?
To clear your inbox notifications, you will need to action your messages by either marking them as read, replying, or archiving them.
Q: If I send a message to multiple Groups and someone is a member of all of these Groups, will they get duplicate messages?
Text In Church makes it simple to communicate effectively with groups, ensuring clarity, personalization, and efficiency.
When sending a message to multiple Groups, the platform automatically prevents duplicate messages from being sent to individuals who belong to more than one Group.
For example, if you create a message for four Groups, and an individual is a member of all four, they will only receive a single copy of the message.
Q: How can I send a message to some members of a Group and not all of them?
If you'd like to message a selection of individuals within a specific Group, follow these simple steps:
Navigate to the People section and use the search bar to locate your Group's members by typing
Group: [GROUP_NAME](don't forget the colon).Select your desired group from the search results to populate its members.
In the displayed member list, toggle and select the individuals you intend to message.
Click Action → Create Message to draft and send a text to these selected individuals.
Q: How Can I Send the Same Message to Multiple Groups?
To send a single message to multiple Groups:
1. Select all groups you want to include in your message when creating a new message
2. Compose your message.
Rest assured that the platform will deduplicate your list, so no one gets a duplicate message if they belong to more than one Group.
Q: A contact in multiple Groups received two copies of the message. Why?
This can happen if there are contacts with duplicate data in the Group(s).
Be sure to check for multiple contacts using the same information if a contact reports that they received a message multiple times.
Q: We have received some spam texts. Is there a way to block the number?
Within your Text In Church account, you can go to People, search for the phone number sending the spam texts, click the three dots to the right of the contact, and click Block.
Q: Can I send emojis in text messages?
Yes! 🎉 You can include emojis in your text messages.
Emojis are encoded differently from regular text characters, so including emojis will impact the total character length of your text message.
Learn more about this here: Crafting the perfect text message 💡
Q: How do you insert emojis when creating a message on the website?
PC: To insert emojis on the website version of Text In Church use Windows Key + Period
Mac: To insert emojis on the website version of Text In Church use Command + Control + Space
Q: How do I know when a text message comes into the Text In Church account? Could my personal phone be notified somehow?
You can receive push notifications through the Text In Church mobile app to be alerted to new incoming text messages.
Learn more about the mobile app here. 💡
Q: Do I need to be logged in on the mobile app to receive push notifications?
Yes! You do need to be logged in on the mobile app to receive push notifications.
If you are having trouble with being logged out of the app frequently, here are some steps you can take:
1. Check for updates to the mobile app in your device's app store, or uninstall and reinstall the app.
2. Ensure you are the only one using your login information for the account.
3. Reach out to support@textinchurch.com for further investigation.
Have questions or need help? Chat with us within your account from the Message Us section of the Resources tab or send us an email at support@textinchurch.com
