Q: What does the number icon in the Inbox folder mean?
The numbers that are next to "Messages" are indicating that you have messages that have either not been replied to or have not been archived.
Q: What do the blue flag icons by my inbox messages mean?
The messages will have a blue flag next to unactioned messages. They do not clear upon reading since you could have multiple account admins and may read but not have time to respond.
Q: How do I clear notifications of new messages from the inbox?
To clear your inbox notifications, you will need to action your messages by either marking them as read, replying, or archiving them. They do not clear upon reading since you could have multiple account admins and may read but not have time to respond.
Q: If I send a message to multiple groups and someone is a member of all of these groups, will they get duplicate messages?
No, text In Church will automatically prevent duplicate messages from sending to your people! For example, if you create a message and set it to send to four groups, but there is a person who is a member of all four of these groups, the system will ensure that they only receive a single copy of the message.
Q: We have received some spam texts. Is there a way to block the number?
Within your Text In Church account, there isn't a direct way to block the number that is sending spam text messages. Please reach out to firstname.lastname@example.org with examples of the spam you're receiving. In certain cases, our phone provider may be able to block the number at the carrier level to stop future spam.
Q: Can I send emojis in text messages?
Yes! 🎉 You can include emojis in your text messages. Emojis are encoded differently than regular text characters, so including emojis will impact the total character length of your text message. Learn more about this here: Crafting the perfect text message
Q: How do you insert emojis when creating a message on the website?
PC: To insert emojis on the website version of Text In Church use Windows Key + Period
Mac: To insert emojis on the website version of Text In Church use Command + Control + Space
Q: How do I know when a text message comes into the TIC account? Could my personal phone be notified somehow?
You can receive push notifications through the Text In Church mobile app to be alerted of new incoming text messages. Learn more about the mobile app here.