Opting in and out

How to opt in and opt out & how to know if a person opted out

Rachel OBrien avatar
Written by Rachel OBrien
Updated over a week ago

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Sometimes the people we are communicating with decide they no longer want to get our messages (I know, total bummer!).

  • Anyone that is in your Text In Church account can text the word STOP (nothing else, just the word Stop) to your Text In Church number, and they will be opted out automatically.

  • This opts the person out of our entire system and they will no longer receive text messages from your Text In Church account.

  • To opt back in, they will need to send the word START to your Text In Church Number.

Two Ways to Manually Opt Out:

  1. You can find their person record, click the pencil mark in the top right to edit, and then you can uncheck the appropriate box saying if you have permission to email or text them.

2. The other way to opt someone out manually is to view the conversation history , click the three vertical dots, and select the option to “Opt-Out of Further Communications.”

Two Ways to Check if a Person has Opted Out

  1. When viewing the People tab, you can tell if they've opted out by seeing if there is not a green circle over the message or email icon. 

2. When viewing the conversation history, you won't be given the option to compose a reply if they have opted out.

We cannot opt someone back in on the admin side; the user has to opt themselves back in. 

To opt back in, a person simply needs to text START to your Text In Church number. This will automatically opt the member back in. 

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