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Sometimes the people we are communicating with decide they no longer want to get our messages (I know, total bummer!).
Anyone in your Text In Church account can text the word STOP (nothing else, just the word STOP) to your Text In Church number, and they will be opted out automatically.
This opts the person out of our entire system, and they will no longer receive text messages from your Text In Church account.
To opt back in, they will need to send the word START to the same number they texted STOP to.
If a contact wishes to stop receiving messages from a specific Group but does not want to opt out entirely, you can manage their preferences without them having to text "STOP."
To do this:
Navigate to the Group
Check the checkbox by their name and click the "Select Action" text
Then click "Remove Members."
Two Ways to Manually Opt Out:
Find their contact in the People section
Click the pencil mark in the top right to edit, and then you can uncheck the appropriate box saying if you have permission to email or text them.
3. The other way to opt someone out manually is to view the conversation history, click the three vertical dots, and select the option to “Opt-Out of Further Communications.”
Two Ways to Check if a Person Has Opted Out
In the People tab, you can tell if they've opted out by observing visual indicators:
A green circle over the message or email icon signifies they are opted in, while a red circle shows they are opted out.
2. When viewing the conversation history, you won't be given the option to compose a reply if they have opted out.
If a contact has opted out by texting STOP, they must text START to fully opt back in.
If a contact has accidentally opted out of emails, they can be opted back into emails using the steps above after you've confirmed they want to receive emails.
Opting In to Receive Text Messages
There are several ways for individuals to opt in to receive text messages through Text In Church:
Texting a Keyword: People can opt in by texting a Keyword to your designated number.
Scanning a QR Code: Display QR codes that link directly to a Connect Card.
Filling Out a Paper Contact Card: You can collect contact information that includes approval for communication.
If using a paper card, be sure to mention that sharing their contact information means they'll be receiving communications from you.
Sharing a rough estimate of how many messages the person can expect can also improve their experience and provide clarity on the volume of messaging.
Using a Website Widget: Integrate contact collection widgets on your website.
Importing Existing Contacts: If you already have a database of members who have given prior approval, you can import them into Text In Church.
