A Keyword is a specific word you assign to a specific Group within Text In Church that serves as an entry point. Think of it as a secret password… only you want everyone to know about it!
Whenever someone texts in one of your Keywords to your 10-digit Text In Church phone number, they are automatically added to the corresponding Group and will receive any Keyword Automated Reply that you have set for this Group!
You can only have one Keyword per Group and that Keyword can only be used once per 10-digit phone number in your account. Learn more about using multiple phone numbers here!
Here are some things you'll want to know about Keywords:
Your Keyword must be one word with no spaces or punctuation, like "loop" or "welcome"
There are a few words that won't work because they are part of the system; "Start", "Yes", "Unstop", "StopAll", Stop", "Unsubscribe", "End", "Quit", "Help", "Info", and "Cancel"
You can use the same Keyword for multiple Groups, but each Group must be assigned to a different phone number.
Keywords are NOT case sensitive; "Welcome" and "welcome" are the same Keyword.
You can’t have other characters in with the Keyword message like a signature or extra characters like ! or :) or space. The system will think it is just a message and will place the message in your inbox, not the Group.
Set Up a Keyword
It's super easy to set up a Keyword! To get started, sign in to your account and click the Groups section. Then, click the name of the Group to which you'd like to assign a keyword.
You'll be able to see if the Group has an existing Keyword from this overview page. Click the pencil icon in the top right to edit the Group settings.
Click the toggle to Include SMS Keyword, then enter your desired word and assign a phone number to receive this Keyword.
In the next steps, you can configure your Keyword Automated Reply Message. Click to learn how to do this here!
Edit a Keyword
You can edit a Keyword and number associated with your Keyword within your Group at any time. Remember that you can only use a Keyword once for each of the 10-digit phone numbers in your account; that is the system’s way of knowing which specific Group to add the person to when they text in.
To get started, sign in to your account and click the Groups section. Then, click the name of the Group that contains your Keyword.
Your Group details page will show you your current Keyword. In the top right corner, click the gray pencil icon to edit.
When finished, be sure to select the blue “Update Group” button at the bottom of the page.
Learn more about using other Group features:
Click here to learn more about your Keyword Automated Reply and enabling your Digital Connection Card!
Want to learn more about sending automated messages when a person joins your Group? Check out this collection on Automated Workflows.
Learn about granting access to only specific Groups with User Permissions by checking out this article.
Here’s how to set up a staff alert email or text to go out when a Digital Connection Card is completed for your Group.
Still have questions? No worries, we’re always happy to help! Send us a chat message or email our Member Experience team at email@example.com.