Keywords and Automated Replies

All about Keyword and Keyword Automated Replies in TIC

8 articles in this collection
Written by Rachel O'Brien and Caleb Miller

Keywords

What is a keyword?

What is it and how do I use it?

Written by Rachel O'Brien
Updated over a week ago

How to edit a keyword

How to change a keyword for a group

Written by Rachel O'Brien
Updated over a week ago

Do I use a paper connection card still?

What should I use for those who do not want to text in?

Written by Rachel O'Brien
Updated over a week ago

People are not texting in the keyword

What if people are not texting in the keyword or not filling out the digital connection card?

Written by Rachel O'Brien
Updated over a week ago

What if they text the wrong keyword?

What if they text the wrong keyword or misspell the keyword?

Written by Caleb Miller
Updated over a week ago

Automated Replies

What are reply types?

The three reply types to a keyword and how to use them

Written by Rachel O'Brien
Updated over a week ago

How to set up your Connect Card Completion Message

Create an automated thank you message for the completion of the digital connect card form and smart connect card form

Written by Rachel O'Brien
Updated over a week ago

How to set up Staff Notification messages

Steps to set up a staff alert email or text to go when a connection card is completed

Written by Rachel O'Brien
Updated over a week ago