There are two ways to collect voicemails for your Calling™ by Text In Church account.
First, you can set up a Caller or Team and create a voicemail box for them to receive voicemails when a call comes to their extension, and they are unable to answer, or if the call is outside of the Caller’s set availability.
Second, you can set up an Action within your Digital Receptionist that routes to a Voicemail Box.
Setting up a Voicemail Box for a Caller
1. Head to the Calling tab. Here, you can create a new Caller using the Add New button in the Callers section.
2. Or to edit existing Callers, click View All.
3. After clicking Add New, select a User from the drop-down menu
5. Enter the desired extension for this Caller
6. Set the days and times of availability for this Caller
7. Toggle on "Collect voicemail" to enable voicemail collection for this Caller:
8. Toggle on "Transcribe my voicemails" to allow this Caller's Voicemails to be automatically transcribed
9. Toggle on "Receive notification" for email notifications of new voicemails to be sent to this Caller
10. Select the desired Instant Pro Voice Studio voice or choose Record Your Own to record your own Voicemail Greeting
11. Type the text for your Voicemail Greeting, then choose Submit to Voice Studio to hear the Greeting
12. Once you're finished creating your Voicemail Greeting, click on Save
Setting up a Voicemail Box for a Digital Receptionist Action
1. After clicking View All by the Digital Receptionist section of the Calling tab, click the three dots beside your Digital Receptionist and choose Edit.
2. Click Add Action to add an additional action to your Digital Receptionist, or click on one of the numbered icons to adjust an existing action.
Then type your voicemail greeting into the Action text box
3. Click on Submit to Voice Studio to have the Voicemail Greeting audio generated
4. Check Capture voicemail to enable the Voicemail Box for this Digital Receptionist Action
5. A field will appear where you can choose a User on the account to receive voicemail notifications.
Select the User from the drop-down box, and they will receive voicemail notifications at the email address listed for their User.
Mobile App Voicemail Notifications:
First, ensure that the Text In Church mobile app is installed on your device to receive voicemail notifications.
Enable Notifications: Activate push notifications within the app and ensure that your device settings allow for these notifications.
Receive Voicemails: Whenever your church receives a new voicemail, either you as an admin or your team will be notified.
Immediate Alerts: You’ll receive a push notification directly on your mobile device, alerting you to the new voicemail.
One-Tap Access: Simply tap on the notification to open the Text In Church app.
Still have questions? No worries, we’re always happy to help! Send us a chat message or email our Member Support team at support@textinchurch.com
