There are two ways to create Voicemails for your Talk In Church account.
First, you can set up a Caller or Team and create a Voicemail box for them to receive Voicemails when a call comes to their extension and they are unable to answer or if the call is outside of Caller’s set availability.
Second, you can set up an Action within your Digital Receptionist that routes to a Voicemail Box.
Setting up a Voicemail Box for a Caller
1. Click on Summary
2. Within the "Callers" section click on See All
3. Click on Add New
4. Select a User from the drop down menu
5. Enter the desired extension for this Caller
6. Set the days and times of availability for this Caller
7. Check Turn on Voicemail Box to enable Voicemail for this Caller
8. Check Turn on Transcription to allow this Caller's Voicemails to be automatically transcribed
9. Check Send email to Caller to allow email notifications of new Voicemails to be sent to this Caller
10. Select the desired Instant Pro Voice Studio voice or choose Record Your Own to record your own Voicemail Greeting
11. Type the text for your Voicemail Greeting, then choose Submit to Voice Studio to hear the Greeting
12. Once you're finished creating your Voicemail Greeting, click on Save
Setting up a Voicemail Box for a Digital Receptionist Action
1. Open your Digital Receptionist within Talk In Church
2. Type your Voicemail greeting into the Action text box
3. Click on Submit to Voice Studio to have the Voicemail Greeting audio generated
4. Check Capture voicemail to enable the Voicemail Box for this Digital Receptionist Action
5. Type the email address for notifications
This is the email address where notifications of new Voicemails from this Digital Receptionist Action will be sent.
Mobile App Voicemail Notifications: First, ensure that the TIC Mobile app is installed on your device to receive voicemail notifications.
Enable Notifications: Activate push notifications within the app and ensure that your device settings allow for these notifications.
Receive Voicemails: Whenever your church receives a new voicemail, either you as an admin or your team will be notified.
Immediate Alerts: You’ll receive a push notification directly on your mobile device, alerting you to the new voicemail.
One-Tap Access: Simply tap on the notification to open the TIC App.
Still have questions? No worries, we’re always happy to help! Send us a chat message or email our Member Support team at support@textinchurch.com
