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Listening to Voicemails
Searching for Specific Voicemails
Managing Your Voicemail Messages
Responding to a Voicemail
Voicemails are a valuable part of your communication process, whether they come in from a caller, a Team member who missed a call, or as part of a Digital Receptionist Action (like Press 2 to leave a Prayer Request).
All your voicemails can be conveniently found in the Voicemail section of your account.
On the Voicemail Page:
Here's where you get a quick overview:
You can see how many new voicemails are waiting for you.
Easily identify which voicemails you haven't listened to yet.
Notifications:
Your Callers will receive push notifications in the mobile app whenever their extension gets a new voicemail.
Additionally, if enabled, both Callers and Teams can have voicemails automatically transcribed into text and opt to receive email notifications for new voicemails.
Listening to Voicemails:
To listen to a voicemail, click the "Play" icon. This marks the voicemail as "listened to" and clears the notification.
If you ever need to, you can mark the voicemail as "New" after listening by clicking the three-dot icon and selecting "Mark as New."
Searching for Specific Voicemails:
Trying to find a specific message? No problem.
You can sort voicemails by date or use the "Search Caller" box in the top right corner to search for voicemail messages by the caller's number.
Managing Your Voicemail Messages:
From the Voicemail page, you have several actions at your disposal:
You can check the checkboxes by specific voicemails to select multiple messages. From here, you can mark all selected messages as "New" or delete them.
Click the three dots by a voicemail message to take one of these actions for a specific message:
Go to Profile: This option will take you to the contact's profile within your account! It's super handy if you need to update their information!
Mark as New: This restores the "New" status to the message.
Call Back: If you click this, a call will be placed from your Talk In Church number to the caller. Your cell phone will ring, and you'll be connected to the call.
The caller will only see your Talk In Church number, ensuring your cell phone number remains private.Text Back: If you click this, a new tab will be opened and you'll be able to type out a text message to this contact!
Email Back: Upon selecting this option a new tab will be opened to our email builder and you can send an email their way!
If the contact does not have an email address in your account or is opted out of emails, the system will alert you of this in the upper right-hand corner.
Save: This will export the voicemail from your account and you can find it on your device in the Downloads folder.
Delete: Use this option to remove the voicemail message from your Talk In Church account.
Responding to a Voicemail:
Missed a call and received a voicemail? You can respond through Talk In Church by calling the person back. Here's how:
Open the Voicemail section of Talk In Church.
Click the Play icon by the desired voicemail message.
Click on "Call Back."
The person will be called back via the Talk In Church number that missed their call. Your cell phone will ring, and you'll be patched through to the call.
The person you're calling back will only see your Talk In Church number, safeguarding your personal cell phone number.
Still have questions? No worries, we’re always happy to help! Send us a chat message or email our Member Support team at support@textinchurch.com
