Q: How are text messages counted?
A: Each text message you send out to an individual counts as a message. You can send a text to a group of 100 people, and that will count for one message per person or 100 messages.
Q: How are text messages with picture attachments counted?
A: If you attach a picture to your text message, this would count as 2. For example, a text message with a picture sent to 100 people would count as 200 messages.
Q: Do incoming text messages count towards my allotment?
A: No, all incoming messages are free and don't count toward your allotment.
Q: Do email messages count toward my allotment?
A: No, only outgoing text messages are counted.
Q: Do unused messages roll over each month?
A: No, the unused text messages do not roll over at the end of the billing cycle.
Q: Is there an unlimited plan?
A: We do not have an unlimited text plan, but with all Text In Church plans, you can have unlimited emails, Keywords, Groups, People, Connect Cards, Workflows, and Account Users.
We have many plans available; you can review them here: https://textinchurch.com/pricing
Q: What happens if I go over my allotment?
A: When you reach your account plan limit, a banner will appear at the top of your Text In Church account when logged in to notify you, and then you move to a pay-as-you-go system.
Each text message sent over your plan limit will just be 3 cents per message; you will be charged for that on your normal monthly invoice date.
Overages that occurred will be shown in the purple banner at the top for quick reference.
Q: Can I upgrade my subscription for more messages?
A: Yes, at any time you have the option to upgrade to the next level plan, which you can do at any time in the Subscriptions and Invoices tab of your Account Settings.
Q: What if I need more texts, but only for a few months?
A: If there are seasons where you need to send more texts than you normally would, like leading up to Christmas and Easter or following up after VBS, you can add additional bundles to your plan.
Q: How many extra messages are in a bundle?
A: The bundles come in bundles of 500 text messages and each 500-message bundle adds an additional $12 to your monthly invoice.
As a note, they do not automatically fall off after a month, so you would need to manually remove them from the Subscriptions and Invoices tab in your Account Settings once your busy season has ended.
