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Common reasons a message might not send in your Automated Workflow
Common reasons a message might not send in your Automated Workflow

Some common reasons and factors that might cause your automated message to not go out.

Rachel OBrien avatar
Written by Rachel OBrien
Updated over a week ago

Oh no! Your message wasn't sent as you planned, and that has frustrated you. No worries, it's probably something small that can be adjusted to make it work as you desire. There are some common things that can happen that would cause a message to not go out as planned but nothing that can't be remedied.

  • Check to see if your message is active: If the message is not set to active, it will not send on schedule. You can tell if a message is active or not by the color of the dot to the right of the message. If it is red then it is NOT active. If green then that message is active.

  • Timing of when you added the Workflow Step: If the message was scheduled after a person had joined, they can't get a message set to "Upon Group Join". Always make sure to set up your Workflow BEFORE adding people to the Group. This is because the Workflows can operate based on when a person joins a group. Here’s an example: a person was in the Group for three days and you set up a message to send two days after joining, then that person would not get the message as they would have been in for three days already.

  • If your Workflow message shows as missed for someone, this indicates the Workflow step won't be sent because the recipient missed the scheduled date. This often applies to Calendar Date Trigger Workflows, where late joiners won't get missed steps. Missed steps can not be retriggered.

  • Check to see if the person is opted in: If the person opted out of getting messages, they will not be sent messages. You can check this by clicking on their name in the People section. They can reply START to your number to opt-in and get messages again.

  • Check to see if anyone is in the Group: If no one has joined or been added to the Group, the messages won't send yet. You can see who is in the Group by going to the Members tab of the Group.

  • You made the message in the wrong place: It's possible you are wanting a message to go at a specific time and date for all members of the Group. If that's true, you will want to do a one-time scheduled message. To learn more about the differences between Automated Workflows and Scheduled messages click here.

Still have questions? Please feel free to reach out to support via email about any questions or issues you may have!

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