Any person added to a Group by import or manual entry will be scheduled to receive any corresponding active Automated Workflow steps.
They will then receive (upon Group join) steps that are set up in the Automated Workflow, and their timeline will start for the rest of the scheduled messages.
Note that if the "Re-trigger after workflow completes and a person is added to one of the groups again" option is not enabled in the Workflow trigger, then the Workflow will only be triggered by NEW members added to a Group.
If a member is already part of a Group when a Group Join-triggered Workflow is activated, it will not trigger for that individual.
If you don't wish for the new person to get a certain message(s), make the steps inactive and keep them that way until that person has passed the schedule to receive them.
If an existing member is not triggering a Group Join Workflow, manually remove them from the Group and re-add them to ensure the Workflow is triggered for that member. This process is essential, especially when Workflows were attached after contacts joined your Group.
To double-check if a message is active, go to the Connect section and select Workflows. From there, you can click on the specific Workflow title in question.
Now you can see all of the steps in your Workflow.
Any step with a green dot is active and ready to send. If it has a red dot, it is inactive and will not send.
To learn more on options to change the status of Automated Workflow messages:
