Our Automated Workflows have a unique scheduling system that can be based on when someone joins the Group, a specific calendar date, or a date in someone's profile (i.e., birthday or wedding anniversary).
All messages will trigger based on the schedule you set up; it's a huge time-saver!
When you create a step in an Automated Workflow, you will see three things under the Schedule option:
Wait days/hours/minutes
Day to Send the Message
Time to Send the Message
The first box is how many days, hours, or minutes you want to wait after the trigger before this step is sent.
The second box allows you to choose a specific day of the week you want your message to be sent on.
The third box allows you to pick the time of day your message will be sent.
You can choose the option of "0 Days" in the first box if you want it to go on a specific time or day after they join.
For example, if I use a Group Join Trigger and then set the step to:
"Wait 0 Days, Send on Any Day, Send at 1:00 pm,” it will be sent at 1:00 pm after they join the specified Group.
So, if they text a Keyword or are added manually to the Group before 1:00 pm, the message will be sent at 1:00 pm that same day to that contact.
If they join after 1:00 pm, it will be sent at 1:00 pm the next day.
Here's another example:
If I wanted to send a message on the second Monday after they join the Group- not the first Monday but a week after- I would tell the system to:
Wait 1 or 2 days (really just enough days to get past the first Monday), and send on Monday.
You'll always want to create your Group, then your Workflow, and your last step should be adding your contacts to the Group after the Workflow has been activated.
Have questions or need help?
Chat with us from the Message Us section of the Resources tab in your account or send us an email at support@textinchurch.com!
