Our Automated Workflows have a unique scheduling system that is based on when someone "Joins the Group". All messages will trigger based on the schedule you set up, but the wait times go from the date of joining the group.

When you create a step in an Automated Workflow, you will see three things under the Send Later option:

  1. Wait Days

  2. Day to Send the Message

  3. Time to Send the Message

The first box is how many days you want to wait after they join before this message sends. The second box is allowing you to choose a specific day of the week you want your message delivered. And the third box allows you to pick a specific time to send.

You can choose the option of "0 Days" if you want it to go on a specific time after they join.

For example "Wait 0 Days, Send on Any Day, Send at 1:00 pm" will send on the first time that 1:00 pm happens after they join. So, if they text a Keyword or are added manually prior to 1:00 pm, the message will be sent at 1:00 pm that day to that member. If they join after 1:00 pm, it will send at 1:00 pm the next day.

Another example: If I wanted to send a message on the second Monday after they join- not the first Monday but a week after- I would tell the system to wait 1 or 2 days (really just enough days to get past the first Monday) and then on the next Monday following the waiting period it will send at the designated time and day!

Keep in mind when people usually get added to the system and build out the Workflow from there.

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