To send a new message you just need to click on the new message button.
From there you can enter the title of the message, only you will see this so you can name it whatever you would like!
Then you can then select who should get the email, either an individual or a group.
Next you select the email message option to send an email.
You will then be prompted to complete the info and create your new email message. All email replies in TIC come to the "reply to" address listed, so make sure this is going to an inbox that is checked regularly.
After that you can then decide if you want to send the message immediately or schedule it out for the future.
Please click here if you are wanting to send an automated workflow email, and you can get instructions on where to do that.