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Troubleshooting Connect Cards and Widgets on Websites
Troubleshooting Connect Cards and Widgets on Websites

A step-by-step guide to fix common issues for Connect Cards and Widgets on Websites. Troubleshooting Tips

Randalin Ward avatar
Written by Randalin Ward
Updated over a week ago

In this guide, we'll walk you through troubleshooting steps to tackle any hiccups you might encounter when using Text In Church Connect Cards and Widgets on your website.

Confirm Connect Card Setup

Ensure that you have created a Connect Card and correctly linked it to a Widget. Think of Widgets as the launcher for how website visitors will actually access your Connect Card.

  • Sign into the website version of your Text In Church Account

  • Navigate to "Connect" and select "Cards"

  • Ensure that you've first created a Connect Card

  • Navigate to "Connect Widgets"

  • Confirm you have created a Connect Widget that will display your Connect Card

  • Open the Widget and Confirm that the necessary Connect Card is linked to this specific Connect Widget

Verify Widget Launcher Configuration

Ensure that the necessary Widget configurations have been enabled. If Sticky Banner, Chat Bubble, or Timed Pop-up are not enabled, these specific widgets will not display on your site. For a Sticky Button, note that this is not something you enable in Text In Church. Rather you'll install the script on your site, then create a custom button on your website and set it to open the link "#ticpopup." This will then launch the Connect Card whenever that custom button is clicked.

Confirm Script Installation

Double-check that you have successfully installed the necessary script to the header, footer, or golably to your website. This script enables the Connect Card functionality. Check these guides on script installation for common websites.

You can confirm the script is installed properly with the following steps:

  • View your published, live website

  • Inspect the website Ctrl + Shift + I for Windows and Cmd + Option + I for macOS users.

  • At the bottom of the side panel, select "Console" then type tic into the search bar.

  • If the script has been installed correctly, you should see a snippet of script here that includes "tic"

Verify Website Linking

Make sure that you have properly linked your website to your Text In Church account. This connection is essential for the widgets to actually display on your website after script installation.

After installing the script, return to Text In Church and the Connect Card tab and choose "Link your website," then click "Next" to continue to step 2 "Verify."

Within step 2 "Verify," you will paste your website address to verify the script has been installed correctly. Next, a list of your website pages will be displayed and you will be able to configure which widgets should be displayed on specific webpages of your website.

  • Set a default Connect Widget to have that widget displayed on all pages of your website. Leave this blank if you would like to have certain pages NOT display any Connect Widget.

  • If a page is missing from the list, copy the website address of that page and paste it into the add field.

  • Select from the drop-down the specific Connect Widget that should be displayed on the specific website page.

  • Click the 3-dot icon, then choose "Verify" to enable the Connect Widget on the specific webpage. A green symbol means the widget is enabled, while the red symbol means it is not and won't be displayed on that page.

  • Remove the widget from specific pages by clicking the 3-dot icon and selecting "Delete" to delete the Connect Widget from this specific webpage

If you have followed all the steps above and are still experiencing issues or have additional questions, please reach out to our support team at

Include the following details:

  • Description of the Issue

  • The website-building tool you're using

  • List any specific actions you took leading up to the issue.

  • Screenshots or Error Messages you're running into

  • Include details about the browser (e.g., Chrome, Safari) and device (e.g., desktop, mobile) you're using.

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