Troubleshooting the PCO Integration

How to resolve sync failures and common errors with the Planning Center Integration

Randalin Ward avatar
Written by Randalin Ward
Updated over a week ago

If you find that the number of people on the List does not match the number of people in the TIC Group, you can review the "Sync Logs" tab inside of your TIC Group to review why the contacts were not synced.

Common Reasons a Contact would not be synced:

No Contact Information:

  • For a person to be synced from Planning Center into Text in Church, they must have some basic information, such as name, email, and/or phone.

  • Resolution: Add a valid number or email address to the primary contact information in Planning Center

Duplicate Contact:

  • If more than one person in the List in Planning Center has the same email or phone data, only one will be synced into the Text In Church group; the other will be flagged as a duplicate. Example: If you have a husband and wife sharing the same email or phone in Planning Center, then only one will be synced, and even if you try to change the email of one of them to try to sync both, it will not work because Text In Church has already flagged the other as a duplicate.

  • Resolution: Manually add the other contact to Text In Church, listing their unique contact information.

Child Contact:

  • Anyone marked as a “Child” in Planning Center will not be brought over.

  • Resolution: Mark the profile as an adult to be synced into TIC, use a CSV import to add the youth contacts, manually add the youth as a profile in Text In Church, or ask the youth to text in via keyword and complete a connect card.

Not on the Planning Center List:

  • If you are using a Planning Center List and the contact has not been added to the list in Planning Center, they would not be added to this group in Text In Church. Upon completion of a sync, if they have not been added to the Planning Center list, they will be removed from the TIC Group.

    Note: If they have been manually added to the Text In Church group, their People Record in Text In Church will be retained in the Text In Church group regardless of being on the Planning Center List.

  • Resolution: Add the contact to the Planning Center List inside Planning Center perform another sync in TIC

Common Reason a List or Group cannot be selected to sync into Text In Church:

Planning Center User Permissions

  • In Planning Center, users can designate different permissions to their users. If User A initially sets up the integration between TIC and Planning Center, the only Planning Center Lists that will be available to sync into TIC will be the ones that User A has access to.

If you find that you are running into any additional errors or need any help resolving these errors, please feel free to reach out to our Member Support team at support@textinchurch.com.

Be sure to include a quick description of the error and any steps you might have already taken to resolve the error. Together, we'll be able to work towards a solution 😊

Did this answer your question?