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Understanding Sync Logs
Understanding Sync Logs

Track successful syncs, identify failures, and filter results effortlessly. Integration, syncing, groups.

Randalin Ward avatar
Written by Randalin Ward
Updated over a week ago

The Sync Logs tab within your Text In Church syncing group provides invaluable insights into the integration process, making it easier than ever to manage your Group's records. Let's take a closer look at the information you'll find in the Sync Logs tab:


  1. Synced Records vs. Failed Records

    1. In this section, you'll find a summary of the syncing process. It shows the number of records that were successfully synced compared to the number of records that failed to sync. This gives you a clear, at-a-glance view of the synchronization results.

  2. Display of All Records

    1. All records associated with the group will be listed in the Sync Logs. This ensures comprehensive visibility into the synchronization process for every record in the group.

  3. Status Column

    1. The Status column provides crucial information about the outcome of the synchronization process for each record. If a record encounters an issue during syncing, it will be clearly indicated in this column.

  4. Notes Column

    1. In case a record fails to sync, you can refer to the Notes column to understand why it encountered an issue. This section provides specific notations explaining the reason for the failure.

Filter By Status:

The Status Filter option allows you to refine the view of sync log results based on the status of each record, helping you focus on specific categories as needed. Here's an overview of what each of the statuses means:

  1. Synced: This status indicates that the record synced successfully without any errors. These records are now available in the Text In Church version of the group.

  2. Failed: Records marked as "Failed" were unable to sync. To understand the specific reason for the failure, refer to the Notes column. This status helps identify and address issues that prevented successful synchronization.

  3. Child: PCO (Planning Center Online) or RockRMS child records cannot be synced into Text In Church. This status alerts you that certain records fall under this category and won't be included in the integration process.

  4. Retained: If a user manually added a record to the Text In Church version of the group, but it doesn't meet the list rules, it will be marked as "Retained". These records will remain in the Text In Church group unless manually removed.

  5. Dropped: Records marked as "Dropped" were manually removed from the Text In Church version of the group. However, they still exist in the PCO/CCB/Rock/MailChimp version. These records will be excluded from the Text In Church group unless manually added back.

By leveraging the Sync Logs tab in Text In Church, you can gain valuable insights into the synchronization process and take informed actions to ensure accurate and up-to-date group information. If you have any further questions or encounter any issues, please don't hesitate to reach out to our support team for assistance.

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