Text In Church Phone Number Settings Guide
Welcome to the Text In Church Phone Number Settings Guide!
In this document, we will walk you through the settings for each of your numbers and how you can adjust them!
Let's get started!
Accessing Phone Number Settings
Log in: Make sure you're logged into your Text In Church account.
Navigate to Settings: Click on the gear icon at the bottom of the dark blue left-hand sidebar.
Choose Phone Numbers: In the Settings, choose "Phone Numbers."
On the Phone Numbers page, you'll find a box that lists all the phone numbers associated with your account.
To edit a phone number, click the pencil icon next to the respective number.
Phone Number Settings
Naming the Number
It's recommended to give your number a name for easy identification, especially for voicemail purposes.
This is an internal name and will only be seen by Users of your account.
Forwarding Calls
You can choose to forward incoming calls to a specific User in the account.
If you have Calling, you can forward calls to a Digital Receptionist. LEARN MORE
Timeout Settings:
You can configure how many seconds you want the call to ring before switching over to the Text In Church voicemail box.
(Note: If you make this number shorter than the amount of time it takes your forwarded number to go to voicemail, then your Text In Church voicemail will pick up.)
Allow Incoming SMS Messages:
You can toggle this option on to allow text messages to be received by this phone number or toggle this off to prevent texts from coming into your Text In Church phone number.
Allow Incoming Calls:
You can toggle this option on to allow phone calls to be received by this phone number or toggle this off to prevent phone calls from coming into your Text In Church phone number.
After Hours Auto Reply:
You can toggle on this option to set up an automated reply message for each of your phone numbers and add the timeframe for when the automated reply should be sent!
Call Forwarding Hours
Decide a schedule of when to forward calls. You can set specific days and times for these attempts.
24/7 Coverage: If you want continuous coverage, set the time range as 12:00 a.m. to 11:59 p.m. for each day.
Caller ID Features
Managing Your Outgoing Caller ID
To configure or update your Caller ID settings in Text In Church, follow these steps:
Log into your Text In Church account.
Navigate to Settings > Phone Numbers.
Locate the phone number you wish to modify and click the pencil icon next to it.
In the Public Display Name field, input your desired Caller ID name. This is the name that will appear as your Caller ID.
Announce Caller: This feature allows you to hear the incoming caller's number or name (if their contact has a name in the account) before accepting the call. (
Note: Caller ID for your number can be adjusted in the Phone Numbers tab of your Settings with the Public Display Name field.)
Rules for Caller ID Names
Ensure your Caller ID name adheres to the following rules:
The name must not exceed 15 characters, including spaces.
It must begin with a letter.
It can include letters and spaces.
Troubleshooting Caller ID Issues
Changes Not Reflecting in Text Messages
If you notice that the updated Public Display Name is not showing in tests or text messages, it is important to know that Caller ID applies only to outgoing calls, not texts.
Delay in Changes Taking Effect
Updates to the Public Display Name may take some time due to registration processes. The carriers must process the change after it's submitted.
Caller ID and Voice Broadcasts
If you have configured a Caller ID, recipients of your Voice Broadcasts will see the name you set as the Caller ID.
Account-Wide Branding Considerations
For a consistent branding approach, you may also consider updating the account name used for outbound messages and Caller ID references under Settings > Branding.
Choosing a Caller ID name that matches your organization’s website or branding can enhance recognition and professionalism.
Voicemail Handling:
Voicemail Collection: If you don't set up call forwarding, the number will collect voicemails when someone calls it.
Accessing Voicemails
To access voicemails left on your account, head over to the Calling tab. All your voicemails can be found here!
You can listen to the voicemail audio, view the caller's name, and identify the number the call was made from.
Saving Your Settings
Once you've configured your preferred settings:
Click "Save" to apply the changes to your phone number.
Need Help?
If you have any questions or need assistance with setting up your phone numbers, feel free to reach out to our support team:
In-App Messenger: Use the in-app messenger to message our support team.
Email: Email us at support@textinchurch.com, we're always happy to help!
If you have any further questions, don't hesitate to ask. Happy communicating!
