Jump to:
​Call Forwarding with a Digital Receptionist
​Call Forwarding with a Human Receptionist
​Forwarding Calls to a Desk Phone
​Troubleshooting

FAQs
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With Calling™ by Text In Church, you have the ability to set up call forwarding. This can be done with a Digital Receptionist or a Human Receptionist!

It is important to note that you can only forward calls to Callers in your Text In Church account.

To add a person as a Caller, they will need to be a User or Admin on your Text In Church account.

To start, head to the Calling tab and click View All in the ‘Digital Receptionist’ section.

Edit your Digital Receptionist by clicking on the three dots and then clicking ‘Edit.’

Within your Digital Receptionist, you can set specific Actions to occur when the person calling presses a number.

In this example, we’ll add the Team Directory action by clicking on the ‘Add Action’ button on your welcome script and selecting which action you would like to add to your script.

You can then add additional actions for each team member within your directory, and then set which Caller each directory option will forward the call to.

If the call is forwarded outside of this Caller’s hours, you can enable a Voicemail Box to allow a voicemail message to be captured for this missed call.

Learn more about Voicemail settings here! 💡

To start, head to the Calling tab and click View All in the Phone Numbers section:

Then click the three dots to the right of the number you'd like to adjust, and click Edit:

Then check the Human Receptionist checkbox and select the User or Caller you'd like to receive the calls that come in on this phone number:

The "How long to try before voicemail" setting dictates how long the call should ring for before it's sent to voicemail.
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The Announce Caller setting controls if the call immediately connects, or if the system will announce the incoming caller's name (or number) and ask the Human Receptionist to press 1 to accept the call, or press 2 to send to voicemail.

Then set the hours when calls should be forwarded to the Human Receptionist:

Incoming calls that come in outside of these hours can either:

If you need to direct calls to a hardware desk phone (e.g., Yealink SIP-T33G), ensure the incoming call routing aligns with the desk phone’s User:

Go to Settings → Call Routing.
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This page is specific to the User/Caller currently signed in.

So the User/Caller associated with your deskphone during setup needs to sign in to adjust these settings for calls to route to the deskphone.

To set up a desk phone, check out our set-up guide here! 💡

This can happen when call forwarding isn’t properly configured.

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Check your account’s Phone Numbers section under Calling and verify that forwarding is enabled to the correct recipient and that they have hours set for calls to forward to them.

This issue typically arises during the porting process.

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While the number is being transferred to Text In Church, it might temporarily prompt for a password instead of functioning normally. Once the transfer is finalized (usually same-day), the issue resolves automatically.

No. The phone number that calls are being forwarded to must be a User in your account.

Forwarding calls to a Human Receptionist is included in all Calling plans.
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However, forwarding your calls through a Digital Receptionist is only available in the Calling Plus and Enterprise plans.

Yes, you can schedule call forwarding for specific hours. For instance, you might forward calls only during office hours and let them go to voicemail afterward.

Still have questions? No worries, we’re always happy to help! Send us a chat message or email our Member Support team at support@textinchurch.com