The Phone Number Settings section in Text In Church gives you control over how each number on your account behaves.

From here, you can name numbers, set up call forwarding and auto-replies, manage incoming calls and texts, configure Caller ID, and access voicemails.

This guide walks through every available setting so you can get your numbers configured the way your church needs them.

Auto-Marking Messages as Read

When enabled, messages are automatically marked as read after 1 second of opening a conversation. This setting is off by default. When turned on, it applies to all phone numbers on your account.

Click the three-dot icon next to any number to access these options:

Naming the Number

Assign an internal name to each number for easy identification. This is especially useful when managing multiple lines.

Names are only visible to your account users and are also used for voicemail identification.

Setting a Default Number

Set any number as the default for your account. The default number is used when sending messages without specifying a particular line.

Forwarding Calls

Forward incoming calls to a specific user in the account. If you have Calling enabled, you can also forward to a Digital Receptionist.

Timeout Settings:

Configure how many seconds a call rings before it goes to the Text In Church voicemail. If this timeout is shorter than the time it takes your forwarded number to go to voicemail, the voicemail will be left in Text In Church instead.

Important note:
You will only see timeout settings for the enabled Human Receptionist under your Phone Number Settings.

To adjust this setting for a Caller or Team, head to the Calling tab and edit the Caller or Team to adjust this setting.

Learn more about editing Callers here, or editing Teams here! 💡
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For Digital Receptionists, you'd want to edit your Digital Receptionist in the Calling tab.

Then set how many seconds the Receptionist should wait after the script has played to capture a voicemail:

Learn more about setting up a Digital Receptionist here! 💡

Allow Incoming SMS Messages

On by default. Uncheck to prevent texts from coming in on this number.

If you have Keywords assigned to a number and this box is unchecked, those Keywords will not be triggered.

Allow Incoming Calls

Toggle this on to allow phone calls to this number. Uncheck to prevent incoming calls.

After Hours Auto Reply

Set up an automated reply message for after-hours contacts and define the timeframe for when it should send.

Call Forwarding Hours

Set a schedule for when calls should be forwarded. For 24/7 coverage, set the time range to 12:00 a.m. to 11:59 p.m. for each day.

Public Display Name

This is the name used when the spam compliance message is sent from your number.

To configure your Caller ID, go to Settings, then Branding, and enter your desired name in the Caller ID field.

Caller ID rules:

Caller ID applies to outgoing calls only and not to text messages. Updates may take time to take effect as carriers must process the change.

If you use Voice Broadcasts, recipients will see your Caller ID name. For consistent branding, use a name that matches your organization's name under Settings, then Branding.

If you do not set up call forwarding, the number collects voicemails when someone calls it.

To access voicemails, go to the Calling tab. All voicemails are listed there, including the audio, the caller name, and the number the call came from.

After configuring any phone number settings, click Save to apply your changes.

Have questions about phone number settings? Email support@textinchurch.com or chat from the Resources tab in your account.