Beginning in 2021, cell phone carriers created a registration process called A2P 10DLC. This registration was created by the cell phone carriers in order to reduce SPAM being sent to their subscribers. A2P 10DLC is a required process in the United States that allows businesses and organizations to send Application-to-Person (A2P) type text messaging via 10-digit long code (10DLC) phone numbers. Application to Person messaging is what Text In Church and other texting services are, and it’s subject to different regulations than Person to Person messaging, like what we do on our personal cell phones with our friends and family.

Having your Sender Profile complete and approved by the cell phone carriers allows you to have faster-sending speeds, higher deliverability rates, and decreased risk of your messages being flagged as spam (carrier filtering).

To locate your Sender Profile, go to your Account Settings and select “Sender Profile” from the menu:

Each section and field of the Sender Profile will need to be completed in order for it to be submitted to the carriers.

Step 1 will ask you to confirm your Account Admin Details:

Step 2 will be your Organization Details. Your Organization Name and Billing Address will have to match what is listed on your EIN Letter issued by the IRS:

Step 3 will be your Verification. This is where you will list your EIN, Website URL, and your Legal Business Name. If you do not know your EIN, you can use our Look Up tool! Click the “Look Up EIN” button to the right of the EIN text box.

Once you click that button, this box will appear asking you to confirm your legal church name and location to begin searching:

Once you click “Search” options will appear. If you see your organization, you can click on that option and our system will fill in the information for you. If you do not see your organization you can click the “I need help” button at the bottom.

NOTE: If your EIN does not exactly match the business name listed on your registration it may not be approved. It should appear exactly as it does on your taxes which could include an LLC or INC. at the end of your legal business name. If there’s a discrepancy in the information you provide, a manual review by the cell phone carriers may be necessary for secondary vetting. This process can take up to 15 days to complete.

If you do not complete the Sender Profile and it is not accepted by the carriers, then your messages will be at a higher risk of filtering and your messages will not reach your members.

Every tax-exempt organization, including a church, should have an employer identification number whether or not the organization has any employees. There are many instances in which an EIN is necessary: https://www.irs.gov/pub/irs-pdf/p1828.pdf

If you don’t have an EIN yet, you can apply for a new one with the IRS and receive it within 15 minutes!: https://www.irs.gov/businesses/small-businesses-self-employed/apply-for-an-employer-identification-number-ein-online

There could be a chance that the carriers may have encountered an error in approving your Sender Profile for A2P 10DLC.

Once we have those details then we can investigate further with the carriers.

Still have questions? No worries, we’re always happy to help! Send us a chat message or email our Member Support team at support@textinchurch.com