Say goodbye to your expensive, outdated desktop or VOIP phone system without bidding farewell to your cherished phone number!
With Talk In Church, you can seamlessly transition your existing number to our platform through a hassle-free porting process.
❗ Note: There are two different processes Hosting and Porting:
Porting: your landline number is transferred to us. You'll be able to send and receive texts and do all calling through this number using Text and Talk In Church. You would then be able to cancel your landline provider.
Hosting: your number stays with your landline provider, you'll be able to send and receive texts through this number using Text In Church. All calling functionality stays with your current landline provider.
Please see the help center article for more information on Hosting: How to Host Phone Numbers
Here are some key points to keep in mind when considering porting your number(s):
Porting Timeframe: Porting your number to Text In Church typically takes between 2 to 4 weeks. While it's usually a swift process, we want you to be prepared in case of any unforeseen delays.
Keep Current Services: To ensure a smooth porting experience, it's essential to maintain all services with your current carrier until the porting process is complete. This helps avoid any potential delays or rejections.
Cell Phone Numbers: Yes, even cell phone numbers can be ported to Talk In Church! However, for this, you'll need to reach out to your current carrier to request the Account Number and PIN.
Versatile Use: Once your number is successfully ported to Talk In Church, you'll have the flexibility to use it for both calling and texting within our platform.
Ready to embark on the porting journey? Here's how to get started:
Fill out the attached form: TIC Porting LOA
Make sure the person's name at the top & signature at the bottom are a person who is authorized to make changes to your phone account with your current provider
Make sure the Church Name & Address match your current provider's bill
Send us an email at porting@textinchurch.com with the following items:
Completed/Signed LOA (the blank one is attached)
A copy of your most current bill from your current provider
For wireless phones only: Your Wireless Account Number & Porting PIN
We'll submit your paperwork to the phone carriers, they'll send an update back within 7-10 business days.
When the carriers respond they'll provide either:
🗓️ Scheduled porting date - this is the day the port will take place
❓Request for more info - we'll have 7 days to respond with the requested info.
Essential Steps After Porting Completion
Edit and Configure Your Ported Number:
Go to the Phone Numbers section in your account Settings (Text in Church Numbers).
Locate your ported number, click the three dots to the right, and select Edit.
Assign a Digital Receptionist to the number for effective routing of calls if you have Calling.
Set the Number as Primary (Optional):
If you prefer to use the ported number as your primary number for outbound calls, click the "..." menu and choose Set as Primary.
📅 On the scheduled porting day, your downtime should be little to none.
🕛Porting begins at 12PM Central on your scheduled date and could take a few hours for your number to complete.
✅As soon as your number is completed, you'll get an email notification.
Important Step: After your number has been added to your account, you'll wwant to log out and log back in to access your newly ported number.
🗨️Please note: the phone number will work immediately upon completion for calling, but could take up to 3 days for the number to start sending/receiving SMS/text messages.
Troubleshooting Post-Porting Activation
If your ported number is not functioning as expected, follow these steps:
Verify Pending 10DLC Registration:
Ensure that your 10DLC registration is complete. There should be a notice in the Phone Numbers section of the Calling tab that will confirm this for you.
SMS Activation Down-Time:
After porting your number, there is some downtime as carriers update their records.
If it's been 72+ hours since your number was ported and messages are still failing, please reach out to support@textinchurch.com for further investigation!
Still have questions? No worries, we’re always happy to help! Send us a chat message or email our team at porting@textinchurch.com
