If the number of people in your Breeze group doesn't match the number in your Text In Church Group, you can review the "Sync Logs" tab in your Text In Church Group to find why specific contacts were not synced.

For a person to sync from Breeze into Text In Church, they must have some basic contact information such as name, email, and/or mobile phone number.

Add a valid mobile phone number or email address to the contact’s primary information in Breeze.

If more than one person in the Breeze group has the same email or phone number, only the first person will be synced into the Text In Church Group. Others will be flagged as duplicates.
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Example:
If a husband and wife share the same email or phone number in Breeze, only one of them will sync into Text In Church.

Manually add the second contact to Text In Church using unique contact information. We have a great guide, click here!

Anyone marked as a “Child” in Breeze will not be brought over via the integration.

You can still add youth by:

If a group in Breeze is not available to select during setup in Text In Church, it may be due to its status.

Ensure the group in Breeze has:

Only active, visible groups can be synced into Text In Church.

During the initial setup of the Breeze API key, a User Account is associated with the integration.
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If the correct permissions are not granted, the integration may not work as expected.

If you’re running into other errors or need help resolving any of the issues above, our Member Support Team is happy to assist!
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📧 Email us at support@textinchurch.com with:

Together, we’ll work toward a solution!