Once you’ve created your Digital Receptionist, you’ll add it to the numbers you would like to use it on.
One Digital Receptionist can be applied to multiple phone numbers at once, and there is no limit to how many numbers it can be applied to.
Types of numbers Digital Receptionists can be added to:
Standard numbers
Ported Numbers 💡learn more about porting here!
Types of numbers Digital Receptionists cannot be added to:
Hosted numbers 💡 learn more about hosting here!
If you assign a Digital Receptionist to a hosted number, your Digital Receptionist will not be able to answer.
This is because when hosting, Text In Church is only authorized to use the SMS portion of the line. The voice portion of the line remains with your current provider.
How to add a Digital Receptionist to a number:
1. Click "View All" under Phone Numbers on the Summary Page
2. Click the three dots next to a number
3. Choose Edit
4. Click the "A digital receptionist" checkbox under the Forward call to section of your phone number settings.
Then choose the Digital Receptionist you want to assign to this number from the drop-down box that appears.
5. Click Save
You can also activate your Digital Receptionist on a phone number after editing it using the Activate button:
A pop-up will appear where you will select which phone number to assign the Digital Receptionist to.
Alternatively, you can quickly adjust which number(s) your Digital Receptionist is assigned to by clicking"View All" under Digital Receptionist on the Calling Summary Page.
Then click the three dots beside your Digital Receptionist and select Add/Remove Phone Numbers:
A pop-up will appear where you can select which of your numbers to activate your Digital Receptionist on!
