Overview
A Caller is a person who can make and receive calls through Calling™ by Text In Church. Callers must first be set as Users or Admins on your Text In Church account.
This article covers how to add, edit, and remove Callers from your system.
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How to Add Callers
1. Sign in to Text In Church.
2. Select Calling from your left-hand sidebar.
3. In the Callers section, click View All.
4. Click Add New.
5. Select a User from your account to add them as a Caller.
6. Assign the Caller a three-digit Extension (100–999, cannot start with 0) where they can be reached directly.
7. Set the Caller's office hours — the days and times they're available to receive calls.
Tip: If a call arrives outside their set hours, you can enable a Voicemail Box to collect messages. Learn more about Voicemail Boxes here.
8. You can choose from three options if the call is not answered:
Do nothing and let it ring.
Collect a voicemail.
Forward to a Team. Learn more about Teams here! 💡
You can choose to record your own voicemail greeting or type your greeting and select the voice you'd like the system to use:
If you choose to have the call forward to a Team, you'll select the Team from a drop-down box.
Note:
If your phone number has a Digital Receptionist and a Human Receptionist set on it, and the Human Receptionist has missed calls set to forward to a Team, those missed calls will skip the Digital Receptionist in favor of the Team.
10. Click Save to finish adding the Caller.
How to Edit Callers
In the Calling tab, go to the Callers section and click View All.
Click the three-dot menu (⋮) next to the Caller you want to edit.
Click Edit to update the Caller's settings.
Make your changes and click Save.
How to Delete Callers
In the Calling tab, go to the Callers section and click View All.
Click the three-dot menu (⋮) next to the Caller's name.
Click Delete to remove this Caller from Calling™ by Text In Church.
Note:
Deleting a Caller here only removes them from Calling™. To remove them as a User from your Text In Church account entirely, go to Settings > Users and Permissions.
Still need help? Reach out to our Support team at support@textinchurch.com or chat with us from the Resources tab of your account.
