US-based Text In Church accounts are required to complete A2P 10DLC (10-Digit Long Code) registration before sending text messages at full capacity. This process verifies your organization with carriers, ensuring your messages reach contacts and are not flagged as spam. This article explains what information you need, how to submit your Sender Profile, and answers common questions about registration and approval.
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What is 10DLC?
10DLC stands for 10-Digit Long Code. It is a carrier-level registration system designed to prevent spam and verify that organizations sending text messages are legitimate and IRS-recognized. Completing this registration is what enables your local phone number to send messages to your contacts.
Until your 10DLC registration is approved, your account is assigned a trial number. This temporary number lets you send a limited number of messages while the registration processes. Once approved, your trial number is replaced with the local number you selected during onboarding.
What You Need to Register
To complete your Sender Profile registration, you will need:
Legal church name — the exact name on file with the IRS
EIN (Employer Identification Number) — your 9-digit federal tax ID; it must match your IRS records exactly
Website URL — your church's public-facing website
Your EIN confirms that your organization is IRS-recognized and prevents fraudulent accounts from registering. Any mismatch between what you submit and your IRS records will delay approval or result in rejection.
Important: Once you submit your Sender Profile, you cannot edit the information on your own. Contact support@textinchurch.com if you need to correct any details after submitting.
How to Submit Your Sender Profile
Sender Profile registration must be completed from a web browser — it is not available in the mobile app.
Sign in to your Text In Church account at app.textinchurch.com.
Click Settings in the left navigation, then select the Sender Profile tab.
Complete Step 1: Admin Details. Enter your name and contact email address.
Complete Step 2: Organization Details. Enter your legal church name, EIN, and website URL.
Complete Step 3: Verification. Review your information and click Submit.
What to Do if You Are Missing Your EIN
If you do not know your church's EIN, you can find it using the IRS Tax Exempt Organization Search tool. Your EIN may also appear on previous IRS correspondence, tax filings, or bank documents.
Go to the IRS Tax Exempt Organization Search.
Enter your church's legal name to search for your organization.
If your EIN was recently assigned, it may not yet appear in the IRS search tool. In that case, contact support@textinchurch.com and provide your IRS EIN assignment letter so the team can assist you.
Frequently Asked Questions
What happens if I do not register?
Without 10DLC registration, carriers will restrict or block your outgoing text messages. Your contacts may not receive messages from your number, and your account will not function at full capacity. Completing your Sender Profile is required to use Text In Church as intended.
When will my account be approved?
10DLC registration is handled directly by the carriers, so approval timelines depend on their workload. In most cases, registrations are approved within 24-72 hours, as long as the information you submitted exactly matches your IRS records. If your registration requires resubmission due to discrepancies, it can take up to 15 days.
To check your current status, go to Settings and click the Sender Profile tab. Your 10DLC registration status appears on the left side of the screen. If your account shows as inactive after a billing issue, update your payment method under Settings > Payment tab and refresh the page. If it remains inactive, contact support@textinchurch.com.
If your registration has not been approved within 72 hours, reach out to support@textinchurch.com for help.
What is a trial number and how does it work?
New accounts that have not yet completed 10DLC registration are assigned a trial number. This temporary number allows you to send a limited number of messages while waiting for carrier approval.
You are opted in to your trial number automatically when it is assigned.
Up to 10 contacts can opt in by texting START to your trial number.
Contacts who do not text START will not receive messages from your trial number.
Messaging limits on trial numbers cannot be expanded. Contact support@textinchurch.com if you need an exception.
Once your 10DLC registration is approved, your trial number is replaced with the local number you selected during onboarding, or your ported or hosted number. If you see the error "An error occurred provisioning a trial phone number," contact support@textinchurch.com so a team member can investigate.
What if my church does not have an EIN?
Some churches operate under a parent organization or diocese and do not have their own EIN. Contact support@textinchurch.com so the team can determine the best path forward for your registration.
My messages are not reaching my contacts. What should I do?
If your 10DLC registration is still pending, carriers may be filtering your outgoing messages. Check your registration status under Settings > Sender Profile. If your registration is complete but messages are still not delivering, contact support@textinchurch.com for help.
How do I edit my Sender Profile after submitting?
You cannot edit your Sender Profile on your own after submitting. If any information needs to be corrected, contact support@textinchurch.com and a team member will update it for you.
