Overview
A Staff Directory inside your Digital Receptionist lets callers press a number to be connected directly to a specific staff member — without exposing anyone's personal extension.
This article walks through setting one up step by step.
How to Create a Staff Directory
Open the Digital Receptionist you want to add the directory to.
Click + Add Action in the Welcome Script box.
In the right-hand menu, select Staff Directory and click Add Action.
A Staff Directory action box appears. This is the message read when a caller selects the directory option. Replace {Extension 1} with the name of the first staff member.
(Note: Calls can be forwarded to Users set up as a Human Receptionist, but only Callers can receive calls forwarded through a Digital Receptionist.)Click + Add Action inside the Staff Directory box to add each staff member.
In the right-hand menu, select Custom Action and click Add Action.
Type a short message for this option (e.g., "For Pastor Joe, press 1"). Then click Forward to on the right and select the Caller from the dropdown.
Repeat steps 5–6 for each staff member.
Update your Welcome Script to mention the directory option (e.g., "To hear our Staff Directory, press 5").
All changes save automatically.
Tip: Pressing * will repeat the current menu, while pressing 0 will return to the main menu of the Digital Receptionist.
Still have questions? No worries, we’re always happy to help! Send us a chat message or email our Member Support team at support@textinchurch.com
