Once you’ve set up Callers on your Calling™ by Text In Church account, you can group them into a Team.
Check out our set-up guide for Callers here!
When a call is directed to a Team, it will ring each person in the Team at the same time until someone picks up the call.
If no one answers or is outside of office hours, the call will go to voicemail.
Here are some instructions below to help you add your brand new Team to your Calling™ by Text In Church!
Sign in to Text In Church.
Select the Calling section of your account.
It will open on your Calling Summary page:
Click on the Add New button in the top right of the Teams section.
Click on Add New.
Fill out the desired name for this Team.
Add the Callers you would like to be a part of this team!
Next, select what days and times the Team will be active.
NOTE: If the Team's hours are 9 am to 4 pm, and there is a Caller on this Team who has their own hours set to 1 pm to 4 pm, but a phone call comes in at 9 am, this team member will not be called.
Finally, you can configure Voicemail options for this Team.
Turn on "Collect voicemail" to allow missed calls to this Team to leave a voicemail.
Turn on "Transcribe my voicemails" to allow text transcriptions of this Team’s Voicemails to be automatically generated.
Turn on "Receive email notification" to allow email notifications to callers on this Team when a new Voicemail is received.
Within the Voicemail section, you can configure the Voicemail greeting for this Team and submit it to the Instant Pro Voice Studio or record your own voice.
Click Save in the top right corner to complete the setup of your Team.
