Q: Who is Text In Church for?
A: Text In Church is for anyone looking to connect with people.
We help churches follow up with their guests, engage with their members, and connect with their communities.
Q: How long has Text In Church been around?
A: In 2012, Tyler began building church communication tools for his older brother’s church in his basement (he’s a church planter in California).
Now, he has the privilege of working with thousands of pastors across the country as they leverage our tools and systems to make their ministry more efficient and effective.
Q: How does the billing for messages work?
A: Text In Church has several monthly and annual plans available to fit your communication needs.
If you exceed your monthly message allotment, you will still be able to send messages, but you'll be charged an overage fee of 3 cents per message over your allotment.
You also have the ability to move to a larger or smaller plan, or add a bundle of additional messages.
Q: How are the monthly text messages calculated?
A: With emails or text messages, each message sent to each person counts as 1 message.
For example, if you have the Pro plan with 1500 text messages, you could send 3 text messages to 500 people or send 1 message to 1500 people.
Q: Does Text In Church require everyone to download an app?
A: No, your members and guests don't have to download anything.
They receive messages you send through standard email and text messaging platforms and can respond back to you as well.
Only you and your leadership team will use the Text In Church app to send messages from your account.
Q: Do you have a mobile app?
A: Our iOS and Android apps help you stay connected to your community while you're on the go!
Q: What if Text In Church doesn’t work out for me?
A: Although we’re confident you will fall in love with Text In Church, you can cancel at any time if it is not a good fit. There are no hidden fees.
Q: What types of payments do you accept?
A: We gladly accept all major credit cards and ACH payments.
Q: What if my church is on a tight budget?
A: We know the struggle is real. Be encouraged!
Using this platform will pay for itself when you gain more members; even just one new member will pay for several years of service.
Start with our lowest plan, and you will surely be surprised!
Q: We’re a church plant. Do you provide discounts?
A: We completely understand the struggles of a church plant, as we were born out of one in California.
Please contact support at support@textinchurch.com, and they would be happy to assist you!
Q: Do you send emails in addition to text messages?
A: We do! Unlimited emails are included in every Text In Church plan.
They can be part of an Automated Workflow or just scheduled to send to a Group or Groups when you need to reach out.
Q: Are the Automated Workflows customizable?
A: Everything can be customized!
So, you can decide when to send messages, what types of messages to send (email and/or text), how often to send messages, and, of course, you control the content of each message.
Q: What phone number do we use?
A: We’ll set you up with a local 10-digit phone number that will send the majority of your messages. Personal communication starts with a personal phone number.
Q: What resources are available to help with account setup?
Free Onboarding Workshop: Live sessions where we walk you through the platform. Register at go.textinchurch.com/onboarding after creating your account. You'll even get a free T-shirt!
TIC Academy: On-demand video training covering all features, accessible from the Resources tab inside your account.
Help Center: Searchable knowledge base with step-by-step articles and video walkthroughs, also accessible from the Resources tab within your account.
Concierge Account Set-Up: Need to get started quickly? A member of our team can help set up Groups and Workflows within your account. Available in the Marketplace tab!
This done-for-you set-up includes:
2 meetings -- Discovery Call (completing the form together) & Launch Call (discussing completed account setup)
importing CSV
Adding up to 12 customized Groups that include Automated Workflows.
Q: How can I set up an onboarding call with the team?
You can sign up for our Onboarding Workshop at https://go.textinchurch.com/onboarding
We also have on-demand onboarding available if you'd prefer not to attend a live session or are unable to for any reason. Click here to access it!
Q: What are the basics that a new admin or assistant should know about Text In Church when it comes to Groups, contacts, and messaging?
Groups – These organize your contacts and are the foundation of messaging. You can create unlimited groups. Connect Cards, Automated Workflows, and Keywords can be linked to Groups to set-up automations within your account.
Adding Contacts – You can add contacts manually, via .CSV import, or use an integration to sync contacts from your ChMS. (Available ChMS integrations include: PCO, CCB, Elvanto, Breeze, Rock RMS, and MailChimp).
Sending Messages – Click "New Message" and choose text or email. Select your groups or individual people as recipients (people in multiple groups only get one message). Write your message and send!
Only outbound SMS and Voice Broadcasts count toward your allotment; incoming replies from your contacts do not count!
