Overview
When migrating from PastorsLine to Text In Church, duplicate contact records — where multiple people share the same phone number or email — need to be handled carefully. This article explains exactly how Text In Church resolves duplicates during migration to protect your sending reputation and keep your contact list clean.
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How Text In Church Matches Records
Text In Church identifies contacts based on phone number and email, not by name. Because of this, a phone number or email address can only exist on one People Record.
Allowing duplicate contact information would cause:
Duplicate text messages being sent
Duplicate emails being delivered
Messages being flagged as spam
Keeping each record unique protects your sending reputation and ensures clean, accurate communication.
How Duplicates Are Handled During Migration
Primary Contact Comes First — In PastorsLine, one contact is marked as primary. This person migrates into Text In Church with their phone number and email (if provided), along with any Groups they belonged to.
Duplicate Without Their Own Email — If another record shares the same phone number but has no unique email address, it will not be added to Text In Church. This prevents conflicts and duplicate sending.
Duplicate With Their Own Email — If a duplicate record has its own email address, the email becomes their unique identifier. That record will be created in Text In Church using the email address, but the phone number field will be left blank.
Why This Matters
Following this process prevents duplicate sending, reduces the risk of spam flags, and keeps your contact list accurate in Text In Church. Learn more about managing duplicate contacts here.
Help & Support
Still need help? Reach out to our Support team at Support@TextInChurch.com. You can also use the button below to share your experience with this article.
