If a person texts in with an incorrect or misspelled Keyword, the text will show up in your Messages section. If you’re using multiple phone numbers, this will also happen if a person texts in the right Keyword, but sends it to a phone number that is not associated with the Keyword.
This can happen, which is why we always suggest making your Keywords very simple.
If this happens, it’s no big deal! Within that conversation, click the person icon in the top-right corner of the page.
This will open their profile. From there you can choose the plus icon at the bottom right to add them to the desired Group.
If you need to adjust your Keywords or the phone number they are associated with, you can open your Group in the Groups section, and click the gray pencil in the top right to edit these details.
Still have questions? No worries, we’re always happy to help! Send us a chat message or email our Member Success team at firstname.lastname@example.org