As we've talked about, the way the integration with Church Community Builder works is that CCB is the master holder of contact details. Upon sync, any selected lists from CCB will then push to a matching TIC Group. All edits to people records should be done on the CCB side.
However, when brand new contact information is gathered, that is where the two-way sync comes into play! Let's talk about how the integration works with first-time guests.
1. You will first need to create a group in CCB and when selecting the groups to sync, choose that one.
2. Then a group will auto-generate with the same name in TIC.
3. Next, you can add a Keyword to that Group and Group settings to match your needs. Automated Workflows can be easily imported with a few clicks.
After that is set up, anytime someone texts in the Keyword you've assigned to that Group and/or fills out the connect card, they will be created as a person record in TIC; upon sync, they sync into the matching CCB group. It's that easy!