When utilizing Text In Church’s integration with Planning Center, it's important to note that we do not bring over any record that is marked as a "Child" on the Planning Center side. In most instances, a child record isn’t necessary to communicate with instead of the parent of the household. Additionally, we don’t ever want texts accidentally being sent to children without parental consent, so we’ve found it to be best practice to simply not house them as contacts in our system.
However, there are instances, like a youth group record, where being able to communicate with someone under the age of 18 via text message is appropriate and permitted. To bring them over to Text In Church, you need to remove the child status in PCO. This still keeps them within the same household in Planning Center, and then they will automatically sync as individual people records within Text In Church.
However, if you do not wish to remove the "Child" status, it's super simple to utilize your Text In Church account to connect with any youth records that will not sync with the Planning Center integration. You have two options:
Option 1: Group Member Import
If you already have an established List inside of Planning Center that is up to date with all of the youth phone numbers (and you know they are the teenager's number and not the parent) then the fastest option is to do an export of that List into a CSV file. This is just a few clicks and the list will be exported and ready to import into TIC.
The columns you want to include are First Name, Last Name, Email, & Mobile Phone Number.
Under Settings in TIC you can import the list with a few more clicks and the whole process is done in under 10 minutes! This will be a non-syncing group, so you'll want to update it once a quarter or if you notice a big influx of new youth members. When you do subsequent imports, it will match by email and mobile phone and only add new members from the newly exported list.
Option 2: Use a Keyword for New Group
If you don't want to do the quick export/import process or your records are a mix of youth and parent mobile phone numbers, you can set up a new group inside of Text In Church that has the keyword YOUTH. Then when members text in you can ask them to fill out the connect card and get their updated data on file and then message as desired inside of Text In Church.