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How to set up your Confirmation Text Message and Staff Notification Text Message
How to set up your Confirmation Text Message and Staff Notification Text Message
Rachel OBrien avatar
Written by Rachel OBrien
Updated over a week ago

How to set up your Confirmation Text Message

With Text In Church, you have the fantastic capability to not only send an automated response when someone texts in a Keyword but also when they complete the Connect Card. This wonderful feature is known as the "Confirmation Text Message," and the best part is, you can set it up and customize it for each of your Groups. Let's walk through the process in a clear and friendly manner.

1. First, sign in to Text In Church and head to the Groups section from the main menu.

2. Now, click on the name of the specific group for which you want to enable a Confirmation Text Message.

3. Next, look for the "Edit" option in the top right corner of the screen.

4. Clicking "Edit" will take you to the Group Details page. Here, click on "Next Step."

5. On the following page, you'll find a toggle switch that starts out gray and reads "Send Confirmation Text Message." Turn it to green.

6. You can also choose which phone number you'd like the SMS text message to be sent from.

7. Finally, compose the SMS text message that you'd like to send to someone after they complete the Connect Card for this Group.

Please note that this message will only be sent once the Connect Card has been completed.

8. When you're finished, don't forget to click "Save & Close" to ensure your changes are saved.

And there you have it! Now, every time someone fills out the Connect Card for this group, they'll receive this completion text message. It's a simple and effective way to stay connected.

How To Set Up Staff Notifications

Text In Church makes it easy for you and your team to stay informed with email or text alerts when someone new fills out your Connect Card. This feature is perfect for kickstarting immediate follow-up and keeping your leadership team in the loop about new contacts and event sign-ups.

Here's a step-by-step guide to set up your Staff Notifications with a friendly touch:

  1. Start by heading to the Groups tab and selecting the Group you want to set up Staff Notifications for.

  2. Click the "Edit" button conveniently located in the top right corner.

  3. This action will lead you to your Group Details page. Click on the "Next Step" button to proceed.

  4. Now, switch the gray "Send Staff Notifications" toggle to green. It's the first step in ensuring your staff stays informed.

  5. In this section, you'll decide whether you want to send a Text or an Email by choosing from the drop-down menu.

  6. Next, select the Account User(s) you want to receive these notifications. Remember, Staff Notifications can only be sent to Users or Admins on your account. If you need to add a new user, simply go to Settings, click on Users, and then select Add.

  7. You can easily find and select the staff member you have in mind by scrolling through the drop-down menu or typing their name in the search bar.

  8. If you want to send Staff Notifications to multiple people, click "Add another recipient."

This message serves as a quick heads-up to let you know that new Connect Cards have been filled out—a bit like a virtual high-five to acknowledge a job well done!

Here's an example of what you might include in the message section:

"Great job! Another Connect Card has been filled out for the Easter Follow-up Group. Check out the details below."

Make sure to click "Save & Close" to save your changes.

Your contact details will be listed after the message you provide in that box. This message helps the recipient understand why they're receiving these contact details. Below, you'll find an example of what the email will look like.

Stay informed, keep up the good work, and continue making meaningful connections with your people!

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